FAQ
We implement a multi-step verification process that includes thorough checks at
each stage of billing. Our trained billing specialists review claims for
completeness and accuracy, and we utilize features in advanced billing softwares
that helps identify common errors before submission. Additionally, we regularly
conduct internal audits to ensure compliance with industry standards and reduce
discrepancies.
We offer flexible pricing models tailored to meet the needs of different practices.
Common options include a percentage of collections, flat monthly fees, or per-
paid-claim fees. We can discuss these options in detail during our initial
consultation to determine which model works best for your specific situation.
When a claim is denied, our team conducts a thorough review to identify the
reason for the denial by carefully interpreting the EOB. We then take the
necessary steps to rectify any issues, such as correcting errors or gathering
additional supporting documentation. We will resubmit the claim or appeal the
denial as appropriate, keeping you informed throughout the process. Our biggest
success is avoiding recurring denials and we work closely with the practice’s staff
to ensure that.
We provide regular reports on billing performance, typically on a monthly basis.
These reports include key metrics such as claim submission rates, monthly
collection reports, and outstanding balances for both patients and insurances
(A/R reporting). We also offer the option for monthly virtual meetings (in-person
is an option for clients located within the NYC boroughs) to discuss progress and
any other aspect of billing the provider is interested in learning more about.
We prioritize patient privacy and security by implementing strict protocols in
accordance with HIPAA regulations. Our staff undergoes regular training on
compliance and data security, and we utilize secure technology for handling
patient information. Our executive team also conduct periodic risk assessments
to identify and mitigate potential vulnerabilities.
In the event of an audit, our team is fully prepared to assist you. We maintain
detailed records and documentation for all claims submitted. We will coordinate with
auditors to provide requested information and ensure compliance with all relevant
regulations. Our goal is to minimize disruptions to your practice during the audit
process.
You will be assigned a dedicated account manager who will serve as your primary
point of contact via email and/or a HIPAA compliant chat like Google Chat or
Microsoft Teams. This individual will be well-versed in your practice's billing needs
and will be available to address any questions or concerns you may have promptly
on a daily basis.
You can reach us via email or phone. Your account manager will provide you with
direct contact information, and we encourage you to reach out anytime for assistance
or clarification.
Our team is available to answer questions and assist with any issues that may
arise within your practice. We also have resources available for staff training to
ensure seamless communication and understanding. In addition to billing support we
also offer remote IT services, credentialing and enrollment maintenance and front
end support.
We collaborate closely with the EMR systems that our clients and their teams are
most comfortable using. This approach facilitates efficient data sharing, streamlines
billing operations, and ensures complete transparency throughout the process.
Patient billing inquiries are handled promptly and professionally by our dedicated
patient billing department. We ensure that all inquiries are addressed within a
specified timeframe. Our staff is trained to provide clear and accurate information to
patients while maintaining confidentiality and compliance with privacy regulations.
Additionally, we provide patient collections services to help you recover outstanding
balances, allowing you to focus on your practice rather than chasing overdue
payments.
Expertise: Our team stays updated on the latest industry regulations and changes
from various insurance carriers.
Efficiency: We work diligently to expedite your payments, reducing your billing
management hassles. Plus, with our dedicated team, you won’t have to worry about
sick days, PTO, or vacation time; we seamlessly cover any gaps to ensure consistent
billing support.
Cost Saving: Outsourcing removes the overhead associated with in-house staff,
including salaries, training, benefits etc.
Value: We provide flexible pricing and competitive rates, giving you access to top tier
billing expertise and ongoing support without the burden of additional staff or
management.
Absolutely! We support all types of medical practices, from solo physicians to large
multi-location groups. Our expertise across specialties enables us to tailor our billing
services to your specific needs. With a skilled team and advanced technology, we
efficiently manage billing while ensuring accuracy and compliance. Whether you’re a
small practice or a large facility, we can handle complex billing, enhance revenue,
and streamline your operations. Your financial health is our top priority, no matter
your size.
Partnering with K Medical Billing means choosing a committed team focused on
maximizing your revenue and ensuring compliance. We guarantee accuracy in
billing, minimizing errors and securing timely payments. With transparent
communication, you'll never be left in the dark about your finances. Our tailored
solutions and dedicated support address your unique needs promptly in a way no
other billing company can offer. With extensive experience and a commitment to
exceptional service, we’re the ideal choice for your billing needs. Let’s discuss how
we can streamline your processes and enhance your financial performance.